Account & Data Deletion

Elpis Studio — D.off

You can delete your D.off account and associated personal data at any time, directly in the app. This page explains what is deleted, what may be retained, and how to request deletion if you can no longer access the app.

1. Delete in the App (recommended)

1. Open D.off and go to Settings.
2. Tap Account → Delete Account.
3. Confirm. Your Firebase account and the data listed in section 3 are deleted; section 4 lists what may be retained. If you signed in with Apple on iOS, deleting your account may not automatically revoke D.off's Sign in with Apple authorization. You can remove D.off yourself from the Sign in with Apple list in iOS Settings (tap your name, then Sign-In & Security).

If the app cannot reach our server (for example, with no network connection), your account and server data are not deleted and the app shows an error. If our server returns an error, the app versions currently available may delete your sign-in account and part of your data (account record, settings and blocking groups) from the app itself, while other data listed in section 3 (such as usage and transcription backups) may remain on our servers; in that case, email us as described below and we will delete it.

2. Request Deletion by Email

If you cannot access the app, email chrislee.krh@gmail.com from the address associated with your account (or include enough detail to identify it). We act on the request and inform you of the result within 10 days of receipt.

3. What Is Deleted

• Account record (email, display name, user ID).
• Synced settings stored on our servers (groups, quotas, subscription entitlement linkage).
• Account backup data, if stored for your account: in-app records saved with your settings (such as streak records and your onboarding answers), your free transcription records and the daily usage records of your blocking groups (on Android, usage time per group and per app; in iOS app versions before 1.48.12, usage time per group; with the daily totals and compliance rate).
• Service usage records, if stored for your account: the dates you opened D.off while signed in, plus the platform and app version.
• On iOS, Apple Ads attribution information, if stored for your account: whether you installed through an Apple Ads ad on the App Store and the related campaign and ad group IDs, received from Apple.
• App category votes you submitted, if any: the app and the category you chose. The shared vote count is reduced by your vote.
• If you belong to an organization: your membership record in that organization, including your email and display name.
• Request-limit and sign-up verification records tied to your user ID or email address.
• Data in the app's local database on your device is removed when you uninstall the app. On iOS, values the app keeps in the Keychain on your device (such as the device-time record used for the cooldown) may remain on the device even after you uninstall the app.

4. What May Be Retained

• Records we are legally required to keep (e.g., payment/transaction records) for the minimum period required by law.
• When you delete your account, your account identifier is removed from the device-integrity record right away, so the device hash is no longer linked to your account. The device hash record itself, used to enforce the 7-day re-registration cooldown, is deleted by a daily cleanup once the 7-day cooldown plus 90 days have passed since the device was last checked. See the Privacy Policy for details.
• The activity log of the organization you belong to when you delete your account keeps records of events such as joining and leaving; in those records your user ID is replaced by a random label, and your display name and email are removed.
• The activity logs of organizations you left before deleting your account keep your user ID and display name as they were recorded at the time.
• Promo-code redemption records (code, user ID, email).
• Records of premium granted by the Company as customer support (user ID, reason) and subscription event records received from RevenueCat (user ID, event type, product, expiry time).
• Request-limit records keyed by IP address (number of requests and time of the first request). They are not linked to your account and are deleted by a daily cleanup once 30 days have passed.

5. Subscriptions

Deleting your account does not cancel an active subscription. Cancel separately: on iOS via Settings → Apple ID → Subscriptions (App Store); on Android via Google Play → Subscriptions.

For more, see our Privacy Policy and Terms of Service.

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